The Site
Veolia manages energy, water and waste services for public authorities and commercial customers. At Hale Village in North London, its energy team needed a clearer view of heat and water use across apartments and plant equipment.
Energy Monitoring at Hale Village
The monitoring system had to work alongside existing site infrastructure. The deployment covered 1,300 locations, with 15 data feeds from each apartment, and the full system was deployed in six weeks.
Our sites are varied and often feature patchworks of existing systems with gaps that require additional infrastructure - so we need a system that’s interoperable and able to be deployed in a range of scenarios.
Control of Energy Usage Data
Deploying the EpiSensor Industrial IoT platform gave Veolia’s energy team control of their energy usage data, enabling them to provide a better billing experience to residents of Hale Village, and gave them the tools they needed to improve energy efficiency on site.
Real-Time Water Usage Visibility
Monitoring water usage in real time has enabled Veolia to raise alerts if there are consistent, high levels of water usage. Previously, there was no visibility into how water was being used by residents, and there were multiple cases of ‘bill shock’ where months after a leak, residents received large bills from their water utility, unaware that a problem existed.
Improved Service for Residents
Monitoring heat and water usage at an apartment level has significantly improved the level of service that Veolia can provide to residents in Hale Village. Veolia are notified of issues with the Heating Interface Unit even before the residents have realised there is a problem, and a legacy billing system that involved topping up credit in a local newsagent, has been replaced with a real-time billing solution that lets residents top up online or receive regular bills within a credit limit.
Veolia has full control over the data that’s collected, and the freedom and flexibility to analyse it using standard in-house tools.
