Deploying the EpiSensor Industrial IoT platform gave Veolia’s energy team control of their energy usage data, enabling them to provide a better billing experience to residents of Hale Village, and gave them the tools they needed to improve energy efficiency on site.

Monitoring water usage in real time has enabled Veolia to raise alerts if there are consistent, high levels of water usage. Previously, there was no visibility into how water was being used by residents, and there were multiple cases of ‘bill shock’ where months after a leak, residents received large bills from their water utility, unaware that a problem existed. 

Monitoring heat and water usage at an apartment level has significantly improved the level of service that Veolia can provide to residents in Hale Village. Veolia are notified of issues with the Heating Interface Unit even before the residents have realised there is a problem, and a legacy billing system that involved topping up credit in a local newsagent, has been replaced with a real-time billing solution that lets residents top up online or receive regular bills within a credit limit. 

Veolia has full control over the data that’s collected, and the freedom and flexibility to analyse it using standard in-house tools.